Have you opted to outsource the insurance billing for your substance abuse practice? If so, this can be a strategic move for your business. By outsourcing your billing tasks, your staff will have more time to work with patients and raise their satisfaction with you. Now that you have reached this decision you are left with another task, which is to find a suitable company to provide these billing services. How do you select the best one? Find out what you should be asking a substance abuse billing company before you commit to hiring them.
What Experience Does Your Company Have With Substance Abuse Billing?
Medical billing is a broader term that can encompass many types of services. You need to be sure that the company you hire understands the best practices for substance abuse billing. Feel free to ask them questions about their exprience to get a better idea of whether or not they understand what they need to do.
What are Your Qualifications?
Any substance abuse billing company worth your consideration will have qualifications to back up their services. Ask them what licenses and other qualifications they have to be sure they are able to handle the tasks you need them to handle. You also want to confirm that the qualifications they have are for your specific state because laws can differ depending on the state in which you are located.
Do You Know ICD-10 Billing Codes?
For any substance abuse billing company to thrive in the industry, the staff handling your billing procedures need to thoroughly understand ICD-10 billing codes. There are hundreds of different billing codes under ICD-10, and it can be quite overwhelming trying to understand all of them. To relieve yourself of this burden, make sure your billing company understands all these ICD-10 codes.
Does Your Company Take Care of Substance Abuse Appeals?
There is a lot of paperwork that comes with managing any claim denials your practice faces. Therefore, it’s worth asking your substance abuse billing company if they will handle appealing these claims on your behalf. This way, your own staff will have a lot more time to allocate to other tasks, such as working with the patients themselves.
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