Healthcare and technology go hand in hand. Of that, there is little doubt. However, something that is usually overlooked is how convenient everything can be. And convenience is key. Although physicians and patients may disagree about many things when it comes to a course of treatment, one matter they can agree on is that healthcare convenience is essential.
Sixty-eight percent of physicians that were surveyed feel confident that they can continue to provide top-quality care in an industry that sees massive change on a daily basis. Secure messaging, patient portals, and clinical decision support are some of the major technologies that these physicians rely on to provide information and care for their patients. These technologies are all already viable and robust. However, all physicians who are looking forward to the future must also remember that patients are seeking two benefits: saving money and not having to wait as long as they did before. These two advantages are the hallmarks of convenience.
Patients are also favoring electronic means of communicating with their doctors than ever before: in this case, they enjoy making appointments online or using emails, text messaging, and instant messaging more than the conventional phone call. That said, not many patients, comparatively speaking, choose to use these methods. The discrepancies between the wish to have more of these means available and how they are actually used means there is still plenty of room for improvement. Compared to some countries in Europe, the American healthcare system is by far much less affordable, and that’s where the majority of the problem is located.
What Else Is There?
Sharing medical information is becoming less of a problem. At least, it is for the patients. Privacy is still an important issue. Even so, improving overall wellness is viewed as being far more valuable than any concerns about privacy or confidentiality.
The trends in healthcare are always changing. However, convenience is the real difference-maker. Consumers and patients will always choose what is the most convenient. Given how busy modern life is and how expensive healthcare is, this shift is understandable. The importance of referrals and insurance coverage has not waned; in fact, it is still just as important as ever. With that in mind, it is essential that all healthcare professionals take the steps they need to in order to make communicating with patients easier. Beyond that, all doctors must change the way they view healthcare and how they can collect payments and increase revenues.
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