The back office is one of the most important parts of your practice. That is because most of the medical billing that your practice depends on actually happens in the back office and not in the front office, even that is where patient co-pays are typically collected. Here are some billing strategies that can benefit you and your employees.
Provide Training for Payment Plans
Payment plans are one way to avoid running patients into medical debt and allow them to make incremental payments to cover their bill. However, your employees will need to be trained on how to oversee these payment plans and ensure that they are not neglected or allowed to fall behind on timely payments. There must be constant communication between the front office and back office to ensure that there are no problems and patients are not overcharged and underserved.
Deal With Insurance Denials
Denials can happen almost all the time. Modifiers and medical necessity are two factors that determine whether an insurance denial happens. Keeping track of denials can reduce mistakes that cause confusion between healthcare providers and those that they serve. This means that new payments will come in on time and will be processed in a timely fashion, so that your practice does not lag and your patients are not constantly harassed to pay bills that they have already covered.
Analyze Patient Flow
Getting new patients into the office every day is a vital income stream. Without this income stream, it is impossible to continue operating. One way to ensure that new patients come in and returning patients will come back when they need treatment, it is crucial to analyze current rates of patient flow. Office managers and practice managers need to oversee all services rendered and make sure to find ways to speed it up. The quicker that patients are checked in, seen and then released, the more patients that you can admit or see on a daily basis. Once patients are served, they become payers and your practice becomes the payee, and balances must be dealt with.
Monitor Payer Balances
Finally, it’s important to keep track of existing patient balances. Outstanding balances need to be paid before further care can be provided. This is where the front and back offices must work together. Calling patients and requesting payment is a necessary step. This is also where outsourcing medical billing can be beneficial as well. Calls and follow-ups are important parts of the billing cycle that cannot be overlooked.
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