The front desk at a doctor’s office is a busy place. The phones are always ringing and the front desk staff is often responsible for verifying insurances and charging copayments. What many people do not realize is that there is a lot of work that gets done behind the scenes in the back office of a medical facility. Let us not forget that collections and billing is an arduous process that requires a group of highly trained staff members. With that said, keep reading and discover a few tips for improving your back office billing.
Follow Up With Outstanding Balances
Part of the front office’s job is ensuring that patients are aware of how much they owe. At the same time, there needs to be people in the back office who are responsible for calling patients and requesting payments. Follow up phone calls is one of the best ways to get more money through the doors and at a faster rate. It is important that this gets done on a regular basis. If you do not have the time or enough staff members, you may want to consider outsourcing this task.
Establish Payment Plans
There are many patients who need some assistance in order to pay their bills in a timely manner. Payment plans are great because not only do they help your patients, but they still ensure that money is coming through the doors. The back office is usually responsible for arranging payment plans. There should be at least a couple of people who know exactly how to set up these plans and ensure they are consistent for all patients.
Consider Your Insurance Denials
Is your back office taking the time to track insurance denials? In many cases, there are steps you can take to reduce them. For example, you may find that there are codes that are out of date or your practice is not using modifiers correctly. By taking the time to track where there are issues, could result in more money for your practice. It is also important for practices to follow up with denied claims and refile them promptly.
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