Valued and Appreciated
“Jim, Chris, Ed & Shanelle—(and Mike and Tory!)
I just wanted to once again say thanks for the fabulous job you’ve done since taking over our billing. I don’t think I could ever convey what a benefit you’ve been to our organization in the face of uncertain funding and increasingly difficult billing processes.
Today’s meeting with all of you was a perfect example of your excellent level of service. Your responsiveness and willingness to do whatever we need on a moment’s notice is valued and appreciated.
Linda McIntyre, CPA, MBA
Director of Finance and Administration
Baltimore Crisis Response, Inc.
“Contracting MedHelp was our first experience using the services of an outsourcing company. We are so pleased with the job they have done for us that we will not be shopping around for another vendor in the foreseeable future.”
Dr. John Gordon
Eastern Sports Medicine and Orthopedic Center
“We have used the services of MedHelp since March of 1997 to do our professional fee billing and medical assistance qualification. They have performed beyond our expectations, so much so that we have involved them in collecting some of our “old” accounts receivable.”
Vice President of Finance
Mercy Medical Center
Significantly Improved Collections
“MedHelp has become an important part of our Medicaid process at Adventist HealthCare. Not only have they helped us qualify many patients, who in the past would have remained self-pay, but they have also helped us improve our Medicaid collections significantly!”
Regional Director, Patient Financial Services
Excellent Communication With Extra Benefits
“Just wanted to let you know how pleased Chester River Hospital Center is with the services we are receiving from MEDHELP. We are getting everything we thought we would, good service, excellent communication, prompt attention to our patients, and very good follow-up, plus some extras that have proven to be very well received in the facility.
The extra I am referring to is the way John, and now Lucille, are interacting with our department staff and with the clinical staff. We have had zero complaints both from our patients and our staff with how MEDHELP conducts themselves in our hospital. John has never refused to spend time with me or to explain a process or discuss a particular patient if we needed to do that.
All in all, we are delighted with the relationship that is building between Chester River Hospital Center and MEDHELP. I certainly expect this to continue and get even better.”
William C. Schaffner
Director, Patient Financial Services
“By outsourcing the billing/collections function to MedHelp, Glenwood Life now has a better understanding of the revenue recovery process and knowledge of how to deal with insurance companies. We are also aware of what is required of the follow-up process and how to manage AR in order to get the bills paid. MedHelp has done it all – cash flow has improved, days in AR have decreased and we are collecting money much faster!”
Glenwood Counseling Center, Inc.
“We chose MedHelp, Inc. as our billing service because they had all we were looking for… the ability to maximize our revenues while providing us with personal attention and delivering the highest quality of customer service.”
Karen Reese, M.A., CAC-AD
Man Alive, Inc., Executive Director
Lane Treatment Center, LLC, CEO
“I truly value the relationship we have built with the entire MedHelp family. The services you provide have been a blessing; you simplified our billing process, and in doing so kept us from going insane.”
Deirdre M Davis, MS, CAC-AD, AADS
Baltimore Community Resource Center